Returns & Exchanges
At Smith & Goat, we want you to be completely satisfied with your handcrafted homeware. If your piece isn't the perfect fit for your space, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Email our support team with your order number and reason for return to receive a unique Return Authorization code.
Secure Packaging
Carefully pack your items in their original packaging, ensuring delicate concrete or ceramic surfaces are cushioned to prevent damage during transit.
Ship Back to Us
Affix the provided return label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Quality Inspection & Refund
Once our artisans inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing